Places in a class can only be secured and confirmed with prior payment. There are no refunds on pre-purchased classes. Classes cannot be attended unless prior payment has been made.
Equipment classes: Pilates@no.15 has a 24 hour cancellation policy. If a class is cancelled with less than 24 hours notice, it will be charged at the full rate. For private classes the cancellation policy is 48 hours.
Mat classes: Bookings for these classes are made as block bookings, generally in blocks of 5-7 weeks depending on the school term. To secure and confirm your place in the class, payment for the full block is required prior to commencement of the first class.
Any sessions purchased for the block cannot be refunded or transferred to another block. When a session is missed for whatever reason, a catch-up class may be possible if there is space in another class in the same block and only if at least 24 hours’ notice for the original class was given. While we always seek to find a catch-up class, we cannot always guarantee that a space will become available in another class. In this case the missed class remains non-refundable and non-transferable to the next block. Classes with less than 24 hours’ notice unfortunately cannot be made up and are charged at the full rate.